CARE
Always be with you
We believe that service and training are the lifeblood of our products. We strive to meet users' needs and market demands, respond efficiently and effectively, reshape service standards in the medical device industry, as well as providing care and creating values throughout the product lifecycle.
Available 24/7.
Professional engineers stationed in five continents across the world.
Spare parts centre coverage worldwide.
From pre-sales support to equipment acceptance, the entire process is strictly controlled by UIH professional project management team with the highest standards.
Providing customized solutions for all installation sites in order to meet customers' needs.
Offer one-to-one training services by professional training specialist.
Providing dynamic real-time monitoring of equipment status (excluding private customer information), detailed equipment status reports will be offered upon request.
Real-time monitoring of equipment data to ensure stable and safe operation.
Provide standardized and personalized training services for operators to maximize equipment performance, allowing operators to quickly and independently complete examinations to meet clinical needs.
Regular training courses provided by training experts and professional R&D personnel are given to clinical specialists and technicians with updated principles and knowledge, sequence basis, clinical application and technological progress.
Collaborate with large AAA hospitals in organizing a full series of training courses, providing professional device operation, quality control trainings, clinical practice and experience sharing, as well as promoting the integration and exchange of imaging technology and clinical experience.
Provide complete training system and technical support team including regular specialized training, prototype demonstration , emergency response that helps in improving engineers' service capabilities for customers' problems in various scenarios.
Training team composed of senior technical experts and engineers will assist customers to master equipment application and maintenance methods quickly, including operation, repair, troubleshooting and maintenance through theoretical explanation and on-site demonstration in order to improve equipment daily operation quality.
Technical support experts provide mobile sharing via Cloud platforms to meet customers' needs fully in various scenarios.
Maintenance and upgrade
Warranty
Maintenance
Innovational services for new technologies